Last Updated: 21 July 2026

Ceysing Technologies respects your privacy and is committed to protecting the personal data entrusted to us.

This Privacy Policy explains how we collect, use, disclose, store and protect personal data when you visit our website, contact our team, request a quotation, purchase our products, subscribe to our services or use our technology solutions.

This policy applies to Ceysing Technologies’ website, products, customer support services, Point-of-Sale solutions, self-ordering kiosks, software development, AI automation services, AI chatbots, AI voice agents and related business solutions.

By accessing our website, submitting information to us or using our products and services, you acknowledge the practices described in this Privacy Policy.

1. Personal Data We May Collect

Personal data refers to information that can identify an individual, whether on its own or when combined with other available information.

Depending on how you interact with us, we may collect the following information.

Contact Information

• Full name
• Business or company name
• Email address
• Telephone or WhatsApp number
• Business address
• Job title or position

Enquiry and Service Information

• Information submitted through website enquiry forms
• Products or services you are interested in
• Quotation requests
• Project requirements
• Customer support requests
• Consultation details
• Feedback and correspondence

Account and Subscription Information

• Username or account information
• Service plan
• Subscription status
• Renewal information
• Service preferences
• Account activity

Billing and Transaction Information

• Billing name and address
• Invoice details
• Payment status
• Transaction reference
• Purchased products or services
• Subscription and renewal history

Payment card or banking information may be processed directly by banks, payment gateways or other authorised payment service providers. We may not directly store complete payment card details.

Technical and Website Information

When you use our website, we may automatically collect technical information such as:

• Internet Protocol address
• Browser type
• Device type
• Operating system
• Website pages visited
• Date and time of access
• Referring website
• General location information
• Cookie and analytics information
• Website interaction and performance data

Project and AI Automation Data

When providing software development or AI automation services, we may receive information required to configure, test, operate or support the agreed solution.

This may include:

• Business process information
• Product or service details
• Customer enquiry data
• Conversation records
• Workflow information
• System integration data
• Customer-provided documents
• Training or knowledge-base content
• Technical credentials provided for an authorised integration

Customers are responsible for ensuring that they have the necessary authority, consent or legal basis to provide personal data to Ceysing Technologies for project implementation.

2. How We Collect Personal Data

We may collect personal data when you:

• Visit or interact with our website
• Complete an enquiry or contact form
• Request a consultation, quotation or demonstration
• Contact us by telephone, email or WhatsApp
• Purchase a product or service
• Enter into a service agreement
• Subscribe to a monthly or annual plan
• Attend a demonstration, installation or training session
• Request technical support
• Use a POS system, kiosk, software platform or AI solution supplied by us
• Respond to a survey or provide feedback
• Communicate with our employees or representatives
• Interact with our advertising or social media content

We may also receive personal data from authorised representatives, business partners, service providers, publicly available sources or third-party platforms where permitted by law.

3. Purposes for Collecting and Using Personal Data

We may collect, use and process personal data for purposes including:

• Responding to enquiries and consultation requests
• Preparing quotations and proposals
• Processing orders, subscriptions and payments
• Delivering products and services
• Installing and configuring POS systems and kiosks
• Developing and implementing software solutions
• Designing and operating AI automation workflows
• Configuring AI chatbots and AI voice agents
• Managing customer accounts and subscriptions
• Providing customer service and technical support
• Scheduling installation, training and maintenance
• Managing invoices, payments and renewals
• Communicating service updates
• Troubleshooting technical issues
• Improving our website, products and services
• Maintaining business and transaction records
• Conducting security monitoring and fraud prevention
• Complying with contractual, regulatory and legal obligations
• Managing disputes, complaints and refund requests
• Sending marketing communications where permitted
• Carrying out other purposes communicated to you at the time of collection

We will not use personal data for a materially different purpose without informing you or obtaining consent where required.

4. Consent

Where required, we will obtain your consent before collecting, using or disclosing your personal data.

Consent may be provided through:

• Website forms
• Written agreements
• Electronic communications
• Subscription forms
• Verbal confirmation
• Service contracts
• Other actions that reasonably indicate your agreement

You may withdraw your consent by contacting us.

Withdrawing consent may affect our ability to provide certain products, services, support or account features. We will explain the likely consequences before processing your withdrawal request.

Withdrawal of consent will not affect any collection, use or disclosure that was lawfully carried out before the withdrawal took effect.

5. Disclosure of Personal Data

We may disclose personal data to parties that help us provide and manage our products and services.

These parties may include:

• Employees and authorised representatives
• Software and cloud service providers
• Website hosting providers
• Payment gateways and financial institutions
• Telecommunications and messaging providers
• Delivery and logistics providers
• Hardware suppliers
• Installation and technical support partners
• Professional advisers, including accountants and legal advisers
• Marketing and analytics service providers
• AI technology and automation platform providers
• Government authorities, regulators or law-enforcement agencies where required
• Parties involved in a business restructuring, acquisition or transfer

We will seek to disclose only the information reasonably required for the relevant purpose.

Third-party service providers may process personal data according to their own privacy policies and contractual obligations.

6. AI Services and Automated Processing

Ceysing Technologies provides AI automation, AI chatbot, AI voice-agent and related technology services.

Information processed through these services may be sent to authorised cloud, software, communication or AI technology providers where required to perform the requested service.

AI-generated responses may be based on customer-provided content, system instructions, available business data and third-party AI models.

Customers using our AI solutions are responsible for:

• Informing their customers or users where appropriate
• Obtaining any required consent
• Providing lawful and accurate data
• Avoiding the submission of unnecessary sensitive information
• Reviewing AI-generated responses before relying on them
• Using AI-generated outputs responsibly

We may use service data to configure, maintain, secure and improve the customer’s requested solution. We will not intentionally use customer project data for unrelated purposes without authorisation or another lawful basis.

7. Cookies and Similar Technologies

Our website may use cookies and similar technologies to support website functionality, remember preferences, understand website usage and improve user experience.

Cookies may be used for:

• Essential website functions
• Security and fraud prevention
• Website performance
• Visitor analytics
• Saving user preferences
• Measuring marketing campaigns
• Improving website content

You may control or disable cookies through your browser settings.

Disabling certain cookies may affect the availability or performance of some website functions.

Where third-party analytics, advertising or embedded services are enabled, those providers may place their own cookies or collect technical data according to their privacy policies.

8. Marketing Communications

Where permitted, we may use your contact information to send information about:

• Products and services
• Software updates
• AI automation solutions
• POS system offers
• Subscription renewals
• Demonstrations and consultations
• Business technology promotions
• Events, training or educational content

You may unsubscribe from marketing emails by using the unsubscribe option included in the communication or by contacting us.

You may also ask us to stop sending marketing messages through telephone, SMS or WhatsApp.

Service-related communications, such as payment notices, security updates, subscription information or technical-support messages, may still be sent where necessary to manage your account or provide the requested service.

9. Protection of Personal Data

We take reasonable administrative, technical and physical measures to protect personal data against risks such as:

• Unauthorised access
• Accidental loss
• Improper use
• Unauthorised disclosure
• Alteration
• Copying
• Destruction
• Malicious software
• Other similar risks

Security measures may include access controls, password protection, system monitoring, staff confidentiality requirements, software updates, secure storage and restricted access to customer information.

However, no internet transmission, electronic storage system or technology platform can be guaranteed to be completely secure.

Customers should protect their account credentials and notify us promptly if they believe their account, system or information has been compromised.

10. Retention of Personal Data

We retain personal data only for as long as it is reasonably necessary to:

• Provide products and services
• Manage customer accounts
• Complete projects
• Provide technical support
• Maintain business and transaction records
• Resolve disputes
• Enforce agreements
• Meet accounting, tax, regulatory or legal requirements
• Protect our legitimate business interests

When personal data is no longer required for a business or legal purpose, we will take reasonable steps to delete, anonymise or securely dispose of it.

Different categories of information may be retained for different periods depending on operational, contractual and legal requirements.

11. Transfer of Personal Data Outside Singapore

Some of our technology, hosting, cloud, payment, communication or AI service providers may process or store personal data outside Singapore.

Where personal data is transferred outside Singapore, we will take reasonable steps to ensure that the transferred information receives a standard of protection comparable to the protection required under applicable Singapore data protection laws.

These steps may include contractual safeguards, provider assessments, security measures and other lawful transfer arrangements.

12. Access and Correction Requests

You may contact us to request:

• Access to personal data held about you
• Information about how your personal data has been used or disclosed
• Correction of inaccurate or incomplete personal data
• Updating of your contact information

Requests should include sufficient information for us to identify you and locate the relevant records.

We may need to verify your identity before processing the request.

Access or correction may be restricted in circumstances permitted by applicable law. A reasonable administrative fee may apply to certain access requests where permitted, and you will be informed before the request is processed.

13. Withdrawal of Consent and Deletion Requests

You may request to withdraw consent or ask us to delete personal data that is no longer required.

Certain information may need to be retained where necessary for:

• Legal or regulatory compliance
• Accounting and tax records
• Contract administration
• Fraud prevention
• Dispute resolution
• Security investigations
• Establishing or defending legal claims

We will review each request and explain the outcome where required.

14. Accuracy of Personal Data

We rely on customers and website users to provide accurate and complete information.

Please notify us when your name, contact information, business details or other relevant information changes.

We may take reasonable steps to verify or update personal data before using it for important business decisions, service delivery or disclosure to another party.

15. Data Breaches

If we become aware of a personal-data security incident, we will take reasonable steps to:

• Contain and investigate the incident
• Assess the nature and potential impact
• Reduce the risk of further harm
• Take corrective action
• Notify affected individuals or relevant authorities where required

Customers should notify us promptly if they become aware of unauthorised access involving a product, platform, account or integration provided by Ceysing Technologies.

16. Third-Party Websites and Platforms

Our website may contain links to external websites, social media pages, payment services, messaging platforms or other third-party services.

Ceysing Technologies does not control the privacy practices, content or security of external services.

You should review the privacy policies of third-party websites and platforms before submitting personal data to them.

17. Children’s Personal Data

Our website, business products and technology services are primarily intended for businesses and adults.

We do not knowingly collect personal data from children unless it is required for an authorised service and appropriate consent has been obtained from a parent, guardian or responsible organisation.

If you believe that a child’s personal data has been submitted to us without appropriate authorisation, please contact us so that we can review the matter.

18. Business Contact Information

Information provided solely in a professional or business capacity may be treated differently from personal consumer information under applicable law.

We will nevertheless handle business contact information responsibly and use it for legitimate business communication, service delivery and relationship management.

19. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in:

• Our products and services
• Website functionality
• Technology platforms
• Business operations
• Legal or regulatory requirements
• Data-protection practices

The latest version will be published on our website with the revised effective date.

Your continued use of our website or services following an update indicates acknowledgement of the revised policy, subject to any additional consent requirements under applicable law.

20. Contact Us

For questions, concerns, access requests, correction requests, consent withdrawals or complaints relating to personal data, please contact:

Ceysing Technologies

Attention: Data Protection Contact
Email: info@ceysingtechnologies.com
Phone: +65 8072 4760
Location: Joo Chiat Complex, Singapore

Office Hours

Monday to Friday: 8:00 AM to 5:00 PM
Saturday: 8:00 AM to 12:00 PM
Sunday and Public Holidays: Closed

Please include your full name, contact information, request details and any relevant account, invoice or project reference.

We will review your request and respond within a reasonable period during our normal office hours.