Last Updated: 21 July 2026

At Ceysing Technologies, we are committed to delivering reliable, professional and customised technology solutions for businesses across Singapore.

This Refund Policy explains the conditions that apply to refunds, cancellations, implementation fees, AI automation services and monthly subscriptions purchased from Ceysing Technologies.

By confirming a project, purchasing a service or subscribing to one of our service plans, you acknowledge and agree to the terms outlined below.

1. AI Automation Services

Our AI automation services may include business process automation, AI chatbots, AI voice agents, workflow development, software integration, system configuration, testing, training and ongoing technical support.

Implementation and Setup Fees

Implementation and setup fees are non-refundable once work has commenced.

Work is considered to have commenced when our team begins any part of the project, including:

• Business requirement analysis
• System planning
• AI workflow design
• Software configuration
• Account or platform setup
• Integration development
• Content or data preparation
• Testing and implementation
• Staff training or consultation

These fees cover the time, technical expertise and resources assigned to the customer’s project.

2. Monthly Subscriptions

Customers may request to cancel a monthly subscription according to the cancellation terms, notice period and conditions stated in the relevant service contract or subscription agreement.

Any refund, service credit or continued access following a cancellation will be determined according to the agreed service contract.

Customers are encouraged to review their service agreement before submitting a cancellation request.

3. Project Cancellation

Customers may request to cancel a project by contacting Ceysing Technologies in writing.

When a project is cancelled after work has started, a cancellation charge equal to 50% of the agreed project fee will apply.

The cancellation charge covers work already completed, project planning, technical resources, consultation time, software configuration and other costs incurred before the cancellation request was received.

Where the value of completed work, purchased software, third-party services, hardware, licences or other committed expenses exceeds the cancellation charge, the customer may also be responsible for those additional costs where stated in the applicable quotation or service agreement.

4. Completed or Delivered Services

Refunds will generally not be provided for services that have already been completed, delivered, installed, configured or accepted by the customer.

This may include:

• Completed AI automation workflows
• Delivered software development work
• Configured AI chatbots or voice agents
• Completed integrations
• Installation and setup services
• Training and consultation sessions
• Technical support already provided
• Activated third-party subscriptions or software licences

Customers should notify us promptly if they experience an issue with a delivered service so that our team can review the matter and provide an appropriate solution.

5. Third-Party Fees and Services

Payments made for third-party products or services may be non-refundable.

These may include:

• Software licences
• Cloud services
• API usage fees
• Hosting services
• Domain registrations
• Advertising costs
• Payment gateway charges
• Hardware purchases
• External platform subscriptions

Any refund for a third-party product or service will be subject to the refund policy and approval process of the relevant third-party provider.

6. Refund Eligibility

Refund requests will be reviewed individually.

A refund may be considered where:

• A payment was made more than once for the same invoice
• An incorrect amount was charged
• A service could not be delivered due to circumstances directly within our control
• A refund is required under an applicable service agreement
• Ceysing Technologies approves the refund following an internal review

Submitting a refund request does not automatically guarantee approval.

7. How to Request a Refund

To request a refund or project cancellation, please email:

info@ceysingtechnologies.com

Your request should include:

• Customer or company name
• Contact number
• Invoice or payment reference
• Name of the purchased service
• Date of payment
• Reason for requesting the refund or cancellation
• Supporting documents, where applicable

Providing complete information will help us review your request efficiently.

8. Refund Review Process

After receiving your request, our team will review:

• The applicable quotation or service contract
• The project status
• Work already completed
• Resources and third-party costs incurred
• Payment records
• The reason for the refund request

We may contact you to request further information before making a final decision.

Customers will be informed by email once the review has been completed.

9. Refund Processing Time

Where a refund is approved, it will normally be processed within 14 business days from the date of approval.

Approved refunds will be issued through the original payment method wherever possible.

The time required for the refunded amount to appear in the customer’s account may depend on the bank, card provider, payment gateway or financial institution involved.

Any original transaction fees, bank charges, payment gateway fees or currency conversion charges may not be refundable where these amounts have already been charged by a third-party provider.

10. Changes to Projects

Requests to change the agreed project scope, features, integrations, delivery schedule or technical requirements may result in additional charges.

A project change is not considered a cancellation unless confirmed in writing by Ceysing Technologies.

Any revised pricing, timeline or payment conditions will be communicated to the customer before the additional work begins.

11. Exceptional Circumstances

Ceysing Technologies may consider exceptional refund requests at its discretion.

Any exception provided in one situation does not create an obligation to provide the same exception in another situation.

Approved exceptions must be confirmed in writing by an authorised representative of Ceysing Technologies.

12. Statutory Rights

Nothing in this Refund Policy is intended to exclude or limit any rights or remedies that cannot legally be excluded under the applicable laws of Singapore.

If any provision of this policy conflicts with an applicable legal requirement, the relevant legal requirement will take precedence.

13. Updates to This Refund Policy

Ceysing Technologies may update this Refund Policy from time to time to reflect changes to our services, business practices, contracts or legal requirements.

The latest version will be published on our website with the updated effective date.

Customers are encouraged to review this page before purchasing or renewing a service.

14. Contact Ceysing Technologies

For questions about refunds, subscriptions, payments or project cancellations, please contact us.

Ceysing Technologies

Email: info@ceysingtechnologies.com
Phone: +65 8072 4760
Location: Joo Chiat Complex, Singapore

Office Hours

Monday to Friday: 8:00 AM to 5:00 PM
Saturday: 8:00 AM to 12:00 PM
Sunday and Public Holidays: Closed

Our team will review your enquiry and respond during our normal office hours.